Privacy policy

PRIVACY POLICY

Last updated: June 2026

This Privacy Policy describes how Fanbase Africa Pty Ltd (operating as MERCHBASE X FANBASE AFRICA) collects, uses, and discloses your personal information when you visit or make a purchase from www.merchbaseafrica.com.

Contact

Fanbase Africa Pty Ltd 107 Welgelee Street, Vredekloof Cape Town, Western Cape, 7560 South Africa 📧 contact@fanbaseafrica.co.za 📞 +27 66 332 4220

Personal Information We Collect

When you visit our store, we automatically collect device information including your browser type, IP address, time zone, and cookies. When you make a purchase, we collect order information such as your name, billing and shipping address, payment information, email address, and phone number. If you contact us for support, we may collect additional information you provide.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order
Screen for fraud and risk
Send marketing communications (where you have opted in)
Improve and optimise our store

We share your information with the following third parties to operate our store:

Shopify — our e-commerce platform (data processed in Canada and the US)
The Courier Guy & FedEx — for order fulfilment and delivery
Payment processors — to handle transactions securely
Advertising partners — as described below

We may also disclose your information to comply with applicable laws and regulations.

Behavioural Advertising

We use your personal information to serve targeted advertising through:

Meta (Facebook & Instagram): facebook.com/settings/?tab=ads
X (Twitter): twitter.com/settings/personalization
TikTok: tiktok.com/privacy/ads-and-data

You can opt out of targeted advertising through the links above or via youronlinechoices.eu (EU) or optout.aboutads.info (US).

Cookies

We use cookies to power and improve our store. You can control cookies through your browser settings, though disabling them may affect store functionality. Key cookies include Shopify session, analytics, and checkout cookies.

Your Rights

South African residents (POPIA): Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at contact@fanbaseafrica.co.za.

EEA residents (GDPR): You have the right to access, port, correct, or erase your personal information. Your data may be transferred to and processed in Ireland, Canada, and the United States.

California residents (CCPA): You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell your personal information.

Do Not Track

We do not alter our data collection practices in response to "Do Not Track" signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised date.

Complaints

If you have concerns about how we handle your personal information, contact us at contact@fanbaseafrica.co.za. South African residents may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

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TERMS OF SERVICE

Last updated: June 2026

These Terms of Service govern your use of www.merchbaseafrica.com, operated by Fanbase Africa Pty Ltd. By accessing or purchasing from our store, you agree to be bound by these terms.

1. Online Store Terms

By using our store, you confirm that you are of legal age in your jurisdiction and that you will not use our services for any unlawful purpose.

2. General Conditions

We reserve the right to refuse service to anyone at any time. Content transmitted through our store (excluding payment card information) may be transferred unencrypted. You may not reproduce, duplicate, or exploit any part of our store without express written permission.

3. Accuracy of Information

Information on this site is provided for general purposes only and may not always be accurate, complete, or current. You should not rely solely on this information for purchasing decisions.

4. Modifications to Service and Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without liability.

5. Products & Services

Certain products may be available exclusively online and in limited quantities. We reserve the right to limit sales and to discontinue any product at any time. All sales are subject to our Return & Refund Policy.

6. Billing & Account Information

We reserve the right to refuse or cancel orders at our discretion, including where pricing errors occur. You agree to provide accurate and current account and payment information.

7. Third-Party Tools

We may provide access to third-party tools on an "as is" basis with no warranties. Your use of such tools is at your own risk.

8. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.

9. User Comments & Submissions

Any content you submit to us (reviews, feedback, etc.) may be used by us freely without restriction or compensation, provided it does not violate any third-party rights.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors & Omissions

We reserve the right to correct any errors or inaccuracies and to cancel orders affected by such errors, even after an order has been submitted.

12. Prohibited Uses

You may not use our store for unlawful purposes, to harass or harm others, to submit false information, to upload malware, to scrape data, or to interfere with security features of the site.

13. Disclaimer of Warranties

Our store and products are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

14. Limitation of Liability

To the fullest extent permitted by law, Fanbase Africa Pty Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our store or products.

15. Indemnification

You agree to indemnify and hold harmless Fanbase Africa Pty Ltd and its affiliates from any claims or damages arising from your breach of these Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Termination

Either party may terminate this agreement at any time. All provisions that by their nature should survive termination will do so.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

19. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our store after changes constitutes acceptance of the revised Terms.

20. Contact